Return Policy

We will not refund any items that are worn, damaged, stained, scented, washed, or altered in any way. All items must have tags, and received within 15 days.

  • We will not refund any Final Sale, Accessories, life style, lingerie or Intimate items (bras, panties, socks, yoga mats).

  • If an item is returned to us damaged, worn or in an unsuitable condition, you will not be refunded. Becxin reserves the right to refuse any compromised items affected by the individual factors mentioned above. In some cases, Becxin charge a cleaning/restocking fee.

  • We do not accept packages returned via C.O.D. Return shipping charges are non-refundable.

  • Returns are for U.S. domestic orders in 48 states (not including Alaska, Virgin Islands, Puerto Rico or Hawaii). For international order, please refer to the return Instruction below.

  • In the event that you make a purchase during a promotion where the total discount you received is dependent on the total cost of the order (ex. Buy More, Save More Sale) and you wish to return the item(s), the discount you qualified for is subject to change to a lower discount as dictated by the promotion. A refund will then be recalculated according to promotional terms.

*Please note that the shipping fee for your original order is nonrefundable.

Defective Product

If you have quality issue to report, you can contact our customer care team within 5 business days of receiving your product in this page and we will assist you with the return and refund process.

Responsibility

  • Returned items are the responsibility of the customer until we receive them. Please make sure they're packed properly so as to avoid any damage in transit.

  • As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you'd like them returned to you, we may ask you to cover the delivery cost.

  • We are not able to refund any tax or duty charged by customs border office.